Hylant & Toyotsu Privacy Policy

Effective Date: May 1, 2025

Hylant & Toyotsu Insurance Services LLC (“Hylant & Toyotsu”, “we”, “us”, or “our”) values your privacy. This Privacy Policy describes our privacy practices in connection with the information we collect about you, including through the websites or microsites operated by or for Hylant & Toyotsu that link to this Privacy Policy (“Websites”), the official social media pages we operate on LinkedIn and other social media platforms (“Social Media Pages”), and our other communications with you.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you may choose not to use our Websites. By accessing or using the Websites, you agree to this Privacy Policy. If you have any questions or comments regarding this Privacy Policy, please contact us at legal@hylant.com.

What types of information does Hylant & Toyotsu collect?

The types of personal information we collect and share depends on the product or service you have with us. This information may include:

• Location: We use various technologies to learn your general geographic location, including by collecting your IP address or other device information, which may depend on your device’s settings for location services.
• Device Information: When you visit our Websites, interact with our Social Media Pages or online ads, or open our emails, we learn about your browser, device type, IP address, internet service provider, and other technical information about your device.
• Identifiers: We collect identifiers which include personal information like name, email address, phone number, username and password for our Websites, online identifiers, and physical address and may also include information such as your social media account information.
• Call, Email, and Mail Records: If you call, email, or mail our customer service agents, we may keep records of those conversations.
• Commercial Information: We keep track of the services or products you purchase and your consuming histories or tendencies.
• Website Interactions: We collect information about your interactions with our Websites. This data may then be used to troubleshoot customer service issues, to improve site functionality, to provide advertisements and marketing to you, and to analyze user needs.
• Submitted Content: We collect any content you submit to our Websites, Social Media Pages, or to us including comments, photos, reviews, promotions, or sweepstakes entries.
• Unsubmitted Content: We may collect information that you type into search bars or other text submission areas, even if you do not click submit.
• Social Media Usage: We may receive information about the people who visit and interact with our Social Media Pages.
• Profile Information: We may have access to profile details about our customers such as your preferences and website behavior.
• Demographic Information/Characteristics of protected classifications: We have access to demographic details about our customers such as gender, ZIP code, and other similar details.
• Job Applications: If you apply for employment, we have access to the content you provide such as your resume, cover letter, and any information contained therein.
• Inferences: We may use any of the above information to draw inferences from these categories of information such as consumer preferences, behavior, and characteristics.
• Other information that we collect or you provide, such as when contacting us or through the course of visiting or using our Websites or otherwise interacting with us, including engaging with our Social Media Pages.

How does Hylant & Toyotsu collect my information?

We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. The categories of sources we collect information from include:

• You: We collect information directly from you, whenever you: contact us with questions or comments; upload content to our Websites; submit pictures, videos, or other testimonials; register for an event; enter our contests, sweepstakes, or giveaways or contests, sweepstakes, or giveaways we are affiliated with; consent to receive our promotional emails, or communicate with us; create an account; respond to a survey or questionnaire, engage or participate in customer or market research; or otherwise communicate or interact with us in any fashion.
• Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit or use our Websites, interact with our Social Media Pages or online advertising, or open our emails.
• Third Parties: We work with third parties who provide services to us such as analytics, survey providers, data suppliers, advertising companies, or other service providers. Your information may be collected and processed independently in accordance with the third party’s own privacy notices. These third parties share information they have collected with us.
• Social Media Platforms: Social media platforms share information with us. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings.
• Cookies, Device Identifiers, and Similar Technologies: We use cookies (small data files stored on your device or browser), web beacons (tiny graphic images embedded in a website or email, also known as “clear gifs,” “one-pixel gifs,” “Internet tags” or “pixel tags,”), and other similar technologies to automatically collect information when you visit our Websites or interact with our emails or advertisements. We use these technologies to store users’ preferences and to record information about your visit to our Websites. We also use these technologies to customize advertising, web page content, and other offers or services based on user profile information. Third parties may use “third-party” cookies to collect your information. These third parties will use the information that they collect to deliver advertisements about our products and services and those of third parties that are customized to your preferences. These third parties may be online advertising networks or other similar online intermediaries that collect information through cookies and similar tools over time and across different websites. See the section titled Your Privacy Choices for information on choices available relating to our cookie usage and marketing activities.

How does Hylant & Toyotsu use my information?

We may use the information we collect for the following purposes:

• Providing and improving our products and services, such by as delivering or recommending our products and services to you; fulfilling requests and processing transactions; responding to your communications, inquiries, and feedback; processing your requests, and preventing transactional fraud; and understanding how people use our products and services.
• Communicating with you about products, services and promotions such as by sending marketing communications, promotional information, and advertisements that may be of interest to you by various means, including e-mail, direct mail, and other means.
• Serving content on our Websites and Social Media Pages, developing and analyzing our services, and improving our customers’ experience, including but not limited to, troubleshooting customer service issues and improving site functionality and effectiveness.
• Presenting advertising online and via email, or other communication channels, including through partnerships with social media platforms and internet search engines.
• Analyzing your activity with us, including your interactions with our Websites, Social Media Pages, and emails or other forms of communication, and monitoring the effectiveness of our advertising and communications.
• Personalizing our relationship with you, including presenting customized communication, advertising, and experiences on our Websites, emails, and ads on social media, including by providing you with interactive or personalized elements, services, and offers, including on our Websites or third-party websites and applications.
• Providing support and responding to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• Pursuing our business purposes, including but not limited to conducting data analysis and detecting, preventing, and responding to actual or potential fraud, illegal activities, or intellectual property infringement.
• Maintaining the safety, security, and integrity of our Websites, as well as our products and services, databases, and other technology assets and business.
• Conducting testing, research, analysis, and product development, including to develop and improve our Websites, products, and services.
• Protecting legal interests, such as by complying with our legal obligations, responding to legal process or requests for information issued by government authorities or other third parties, or to protect your, our, or others’ rights.
• Evaluating business transactions such as conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information held by Hylant & Toyotsu about you is among the assets transferred.

We may combine the information that we collect to advance any of these purposes.

How does Hylant & Toyotsu share my information?

We may share information with third parties for certain business purposes. We may share the above categories of information:

• With our service providers that provide services to us in connection with our business, such as those that provide operational, support, and other services to customers; process employment applications; deliver marketing communications or advertisements that may be of interest to you; provide data supplementation or market segmentation services; provide web hosting and other IT services; and conduct surveys, focus groups, research and analytics to support our business, among others.
• With our parent company and our affiliates for their own business or commercial purposes.
• As required by law, such as to comply with a subpoena or other legal process, or to comply with government reporting obligations.
• For security purposes(a) to protect our rights, the integrity of our business, or your safety or the safety of others, or (b) to detect, prevent, or respond to actual or possible fraud, intellectual property infringement, violations of law, or other misuse of our services.
• In connection with a potential corporate transaction to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.
• Otherwise with your consent.

Your Privacy Choices

You can control the information we collect and use in the following ways:

• Location Information: You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent our Websites from accessing your location information. Note that some services may not be available if you disable location-based services.
• Cookies: Web browsers often allow you to erase cookies, notify you when you receive a new cookie, or block cookies altogether. If you would like to control our collection of information via cookies, please use the Help function in your browser to find instructions on how to set your browser’s cookie preferences. If you elect to block cookies from our Websites you may be unable to take advantage of certain online features offered by our Websites.
• Third-Party Advertisements: To limit the collection of your information via third-party cookies and other types of online behavioral advertising, visit the Network Advertising Initiative (“NAI”) opt-out website and the Digital Advertising Alliance ("DAA") Your Ad Choices website. The NAI and DAA enable you to opt out of participating third-party online advertising networks. Please note that you may need to have cookies enabled to opt out using the NAI and DAA tools. For more information about do not track, visit allaboutdnt.org.
• Google Analytics: We use Google Analytics to measure the use of our Websites and our Websites traffic. Google uses the data collected to track and monitor the use of our Websites. This data is shared with other Google services, and Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt out of Google’s tracking by installing the Google Analytics opt out browser add-on, available here. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/.
• Promotional Email: To indicate that you do not want to receive promotional emails from Hylant & Toyotsu, you may click on the unsubscribe link on the bottom of any promotional email that you receive from us.
• Account Information: You may update, review, or correct your account information by accessing your online account.

How long does Hylant & Toyotsu keep my information?

We will retain your information to fulfill the purpose for which your information was collected and delete information in a timely manner in accordance with our record retention policy, or as otherwise necessary to satisfy our legal obligations. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymize your information for research or statistical purposes in which case we may use such anonymized information indefinitely.

Does Hylant & Toyotsu process information about children under the age of 18?

Our Websites are general audience websites and are not targeted to children less than 18 years of age. We do not knowingly collect or store the information of children under the age of 18. If we learn that we have collected information about a child under the age of 18, we will delete that information. Please contact us if you have reason to believe that we’ve collected information about a child under the age of 18 so that we can delete it.

How do the Hylant & Toyotsu Websites interact with third-party websites and content?

For your convenience, we may enable you to navigate to third-party sites through links on our Website. We do not endorse these third-party sites, do not have any affiliation with these third-party sites, and we do not control and are not responsible for their Internet and web practices. Whether the third-party content appears within our Website environment (like a map frame), or you leave our Website for another website to view it, the terms, conditions, and privacy policies of those other websites govern your online experience. Please review their separate terms of service and privacy policies if you have any questions about their practices. 

How does Hylant & Toyotsu protect my information?

We maintain reasonable administrative, technical and physical safeguards to protect the information we collect, maintain data accuracy, and use information as authorized. However, no information system can be guaranteed to be completely secure. When you create an account with us you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe.

Changes to Our Privacy Policy

This Privacy Policy may change from time to time. Your continued use of the Websites after we make changes constitutes acceptance of those changes, unless otherwise specified by applicable law, so please check the Privacy Policy when using the Websites for updates. When we change our Privacy Policy, we will revise the Effective Date at the top of the Policy.

Questions?

If you have questions about any part of this notice, or if you would like more information about your privacy rights, please contact us at legal@hylant.com or (419)-259-6067.

Your U.S. State Privacy Rights

Certain U.S. states afford their residents rights with respect to their Personal Data. The rights described herein are subject to exemptions under applicable law. For purposes of this section, the term “Personal Data” includes both “Personal Information” and “Personal Data” as defined by applicable law.

If your Personal Data is subject to a privacy law in your state, you may have certain privacy rights with regard to that information. You may have the right to:

• Know, access, and confirm your Personal Data.
• Delete the Personal Data we have about you, subject to exceptions under applicable law.
• Correct inaccuracies in your Personal Data.
• Obtain your Personal Data in a portable and readily usable format.
• Opt-out of the use or processing of your Personal Data for profiling or targeted advertising.
• Opt-out of the sale or sharing of your Personal Data.

Under certain state laws, you may also have the right not to receive discriminatory treatment for the exercise of any of these privacy rights. We will not discriminate against you because you have exercised any of your rights.

Certain state laws may also provide you the right to appeal our decisions regarding your rights requests if we do not timely respond to your requests or do not take action regarding your requests. To appeal our decision with respect to your request, please contact us at legal@hylant.com. Additionally, if you are a resident of the state of California, you may have a right to pursue legal action for improper handling of your Personal Data.

Submitting a Rights Request

If you wish to exercise the rights listed above, and are a resident of a state that provides such privacy rights, you may submit a request by emailing legal@hylant.com, by calling us at 800-249-5268 or by using this linked form. We will provide your Personal Data to you in writing in a readily usable format. If you choose to submit your request via email, you must include “Privacy Rights Request” in the subject line and clearly provide us with the following information: what type of request you are making, your full name, email address, and physical address. You may only make one request per email.

We are required to provide you with access to your Personal Data or delete Personal Data only in response to verifiable or authenticated requests. We will compare the information you provide in your request with any information we may have in our possession in order to verify your request. We may also contact you to request additional information in relation to your request. The information you provide must match the information we have in our possession. This measure is in place to help ensure that Personal Data is not disclosed to any person who does not have the right to receive it. The information collected through this process will be used for verification purposes only. Certain state laws may limit the number of times you may make access requests in a 12-month period.

Authorized Agent

Please note that you may authorize an agent to exercise any of these rights on your behalf by contacting us by email at legal@hylant.com. If you use an agent, we will take measures to verify your agent’s authorization similar to the verification described above for fulfilling any access or deletion requests. We may require more information to ensure proper verification of you and your agent's identity and authorization.

Categories of Personal Data Collected and Disclosed for a Business Purpose

We collect and disclose the categories of Personal Data that are indicated in the chart below. Note that the specific pieces of Personal Data we collect about you may vary depending on the nature of your interactions with us and may not include all of the examples listed. 

We may also collect Personal Data about you that does not directly fit within one of the categories listed above, which information is described in What types of information does Hylant & Toyotsu collect?

We share Personal Data about you with the parties listed in How does Hylant & Toyotsu share my information? for business purposes, such as operational purposes and other purposes related to providing you with the services you seek from us.  For more information about the business purposes for which we disclose Personal Data, see How does Hylant & Toyotsu use my information?

Sources of Personal Data

We may collect your Personal Data from the categories of sources listed under How does Hylant & Toyotsu collect my information?

Categories of Personal Information Sold or Shared

We may disclose your Personal Data for the following purposes, which are not a sale: (i) for reasons mentioned above; (ii) if you direct us to share Personal Data; (iii) to comply with your requests under applicable law; and (iv) as otherwise required or permitted by applicable law.

We do not sell Personal Data or share Personal Data about you for purposes of cross-context behavioral advertising, profiling, or targeted advertising.

Deletion Rights

You may request that we delete your Personal Data that we have collected directly from you. Under applicable law, we may decline to delete your Personal Data under certain circumstances, for example, if we need the Personal Data to complete transactions or provide services you have requested or that are reasonably anticipated, for security purposes, for internal business purposes (including maintaining business records), to comply with law, or to exercise or defend legal claims. Note also that we are not required to delete your Personal Data that we did not collect directly from you. We require a reasonable or high degree of certainty that the requester is the consumer for which a deletion request is applicable, depending on the sensitivity of the Personal Data.

Sensitive Data and Sensitive Personal Information

We will not process your Sensitive Data or Sensitive Personal Information (as those terms are defined under applicable privacy law) without your prior consent. We do not sell your Sensitive Data or Sensitive Personal Information or share your Sensitive Data or Sensitive Personal Information for purposes of cross context or behavioral advertising.

California’s Shine the Light Law

We do not share Personal Information as defined by California Civil Code Section 1798.83 (“Shine the Light Law”) with third parties for their direct marketing purposes absent your consent. If you are a California resident, you may request information about our compliance with the Shine the Light Law by contacting us by using the contact information in the Questions? Section. Any such request must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per individual each year, and we are not required to respond to requests made by means other than as provided herein.